Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@art7jewels.com
We aim to process your order within 1-2 business days. Once your order has been processed, you will receive an email confirming that it has been shipped.
We offer free standard shipping with a delivery goal of 5-10 business days. However, please note that once the package is shipped, its delivery is out of our control. We appreciate your patience, particularly during peak seasons when shipping times may be longer.
Yes, we apologize for any inconvenience you may have experienced with your order. Our return policy allows for returns within 14 days, with the exception of earrings for hygiene reasons. To initiate a return, please ensure that the item is in perfect condition. Failure to do so may result in your return being rejected.
To register your return, please go online and log in to your account. You can then follow the instructions provided to register the return. When preparing the package, please place the item in its original packaging. Please note that the shipping cost for the return is the responsibility of the buyer. After mailing the package, kindly provide our customer service with the tracking number so that we can keep track of the return process. If you have any further questions or need assistance, please don't hesitate to contact our client service.
Please request a cancellation within 12 hours of purchase as our team does their best to process your order as quickly as possible.
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